How to Book a Doctor Appointment at Bumrungrad Hospital from Bangladesh

Bumrungrad International Hospital in Bangkok, Thailand, sees over 520,000 international patients annually from 190 countries. Bangladesh is consistently one of its top-growing patient markets, with a 25% increase in Bangladeshi admissions in the first quarter of 2026 alone. If you’re planning to visit Bumrungrad for treatment, a second opinion, or a health check-up, booking your appointment before you travel is not optional. It’s the foundation on which every other part of the trip is built: the visa, the flight, the accommodation, and the treatment plan.

This guide explains every method available to Bangladeshi patients for booking a Bumrungrad Hospital appointment, including the self-service options directly through Bumrungrad and the full-service option through Thai Medi Xpress as the official Bumrungrad Bangladesh office. It tells you honestly what each method produces and which is right for which type of patient.

Four Ways to Book a Bumrungrad Appointment from Bangladesh

There are four practical methods available to Bangladeshi patients. They differ in effort, speed, and what you get out of them.

Method 1: Book directly through the Bumrungrad website

Method 2: Book through the Bumrungrad App

Method 3: Contact Thai Medi Xpress in Dhaka or Chittagong

Method 4: Call Bumrungrad Bangkok directly

Each is described in full below.

Method 1: Book Through the Bumrungrad Website

Bumrungrad’s website at bumrungrad.com has an online appointment request form accessible to international patients from any country. The form asks for your preferred doctor or specialty, your name and contact details, a brief description of your condition, and your preferred dates.

How it works: You fill out the form and submit it. Bumrungrad’s international patient team receives the request, reviews it, and contacts you, typically by email, within 1 to 3 working days to confirm the appointment or request additional information.

What you get: A confirmed appointment with a specific doctor on a specific date. This is sufficient for patients who know which specialty they need, have a clear diagnosis, and are comfortable navigating the process independently in English.

Limitations for Bangladeshi patients:

• The form asks for your preferred doctor or specialty. If you don’t know which specialist is right for your condition, you have to guess or research independently.
• No medical report review happens before the appointment. The specialist first sees your case when you arrive in Bangkok. Time in the consultation may be spent on information-gathering rather than treatment planning.
• The appointment letter generated from a direct website booking is typically less detailed than the letter Thai Medi Xpress requests, which can affect visa application completeness.
• Communication is in English. Patients who aren’t confident in written English may find the back-and-forth difficult.

Best for: Patients with a clear, confirmed diagnosis who know which Bumrungrad specialist they want to see and are comfortable managing the process in English without local support.

Method 2: Book Through the Bumrungrad App

Bumrungrad has a patient app available on iOS and Android. The app allows patients to search for doctors by specialty, view their profiles and availability, select an appointment date and time, and receive real-time booking confirmation.

How it works: Download the Bumrungrad app. Register with your name, email, and basic personal details. Browse the doctor directory by specialty or name. Select your preferred doctor, choose an available date and time slot, add any medical notes, and confirm the booking. You receive an app notification and email confirmation immediately.

What you get: The fastest confirmation of the four methods for patients who know exactly which doctor they want. For returning Bumrungrad patients who have an established relationship with a specific doctor, the app is the most convenient option.

Limitations for Bangladeshi patients:

• Same limitation as the website: you need to know which doctor and specialty you want before using the app. The app doesn’t match you to a doctor based on your condition or reports.
• First-time international patients often don’t know the Bumrungrad doctor roster well enough to browse and choose independently.
• No report review, specialist matching, or visa letter support is built into the app booking process.
• The app interface is in English and Thai.

Best for: Returning Bumrungrad patients booking a follow-up with their established doctor. Also useful for patients who have already identified their specialist through Thai Medi Xpress and want to handle the final booking confirmation on their phone.

Method 3: Contact Thai Medi Xpress (Recommended for First-Time and Complex Cases)

Thai MediX press is the official Bumrungrad International Hospital referral partner in Bangladesh, operating from Dhaka (Gulshan 1) and Chittagong (Agrabad C/A). We book Bumrungrad appointments on behalf of Bangladeshi patients as part of a full coordination service that includes report review, specialist matching, visa support, and treatment cost estimates.

How it works: Contact our Dhaka office at 01844047060 or our Chittagong office at 01844 047063 by call or WhatsApp. Tell us your condition and what you’re hoping to achieve at Bumrungrad: treatment, second opinion, health check-up, or specialist consultation. Send us whatever medical reports you have. We review your reports, identify the most appropriate Bumrungrad specialist for your case, submit the appointment request directly to Bumrungrad’s international patient office through our official partner channel, and return to you with the confirmed appointment details, a formal Bumrungrad appointment letter, and a preliminary treatment cost estimate.

What you get:

• Appointment with the right specialist for your specific condition, matched after reviewing your reports rather than guessed from a dropdown menu
• Formal Bumrungrad appointment letter that meets all Thai Embassy visa requirements, including your name, the doctor’s name, the appointment date, the estimated treatment duration, and the names of accompanying family members
• Preliminary treatment cost estimate from Bumrungrad before you commit to traveling
• Visa application support using the appointment letter as the anchor document
• Ongoing coordination throughout your Bumrungrad journey: arrival, hospital admission, follow-up, and return

Time to confirmation: Appointment confirmation typically takes 24 hours after submitting your documents through the official partner channel. 

Cost: Nothing. Thai Medi Xpress’s coordination service is completely free. Bumrungrad’s One Price Policy means your treatment cost is the same whether you book through us or directly. You pay Bumrungrad’s standard rates either way. What you gain through Thai Medi Xpress is the pre-appointment specialist matching, the visa-ready appointment letter, the cost estimate, and the Bengali-language support throughout.

Best for: First-time Bumrungrad patients from Bangladesh. Patients with complex or unclear diagnoses who need specialist matching before they travel. Patients applying for a Thailand medical visa who need a comprehensive appointment letter. Patients traveling for surgery, oncology, cardiac care, neurology, or any treatment requiring pre-travel preparation.

Method 4: Call Bumrungrad Bangkok Directly

Bumrungrad’s international patient hotline is available by phone and WhatsApp. Bangladeshi patients can call the hospital directly to request an appointment in English.

How it works: Call Bumrungrad’s international patient number, explain your condition, and request an appointment with the relevant specialty. The international patient team takes your details and books the appointment.

What you get: A confirmed appointment, similar to the website method, but with the opportunity to ask questions in real time by phone.

Limitations for Bangladeshi patients:

• International calls to Bangkok from Bangladesh cost money and require the call to be made during Bangkok business hours (GMT+7).
• The communication is in English. Complex medical discussions about symptoms, diagnoses, and specialist preferences are harder to manage accurately in a second language over the phone.
• No report review happens before the call. Specialist selection is based on the verbal description you provide.
• The appointment letter generated may not include all elements required for the Thai Embassy visa application without a follow-up request.

Best for: Patients who are comfortable discussing their medical case in English and want direct contact with Bumrungrad without any intermediary. Also useful for urgent cases where a direct call to the international patient office may expedite the booking.

The Process Through Thai Medi Xpress: Step by Step

Since the Thai Medi Xpress method is the most commonly used by Bangladeshi patients and produces the most complete outcome, it’s worth explaining in detail.

Step 1: First Contact

Call or WhatsApp our Dhaka office at 01844047060 or Our Chittagong office at 01844 047063. You can also visit our Dhaka office at Surecell Medical BD Ltd, Plot 2, Road 21, Gulshan 1, Dhaka in person during working hours. Tell us your condition briefly and what you’re hoping to achieve at Bumrungrad.

Step 2: Send Your Medical Reports

Send whatever reports you have by WhatsApp or email. These may include:

• Recent blood test results
• Imaging reports: CT scan, MRI, X-ray, ultrasound, or echocardiogram
• Biopsy or histopathology reports if relevant
• A prescription or medication list from your current doctor
• Any previous specialist letters or discharge summaries

You don’t need everything to be perfect before sending. Send what you have. Our team identifies what’s present and what might be helpful to add before the Bumrungrad submission.

Step 3: Specialist Matching

Our medical coordinator reviews your reports and identifies the most appropriate Bumrungrad department and specialist for your condition. This matching is based on your specific diagnosis and clinical profile, not a generic category selection.

For example, a patient with a cardiac condition goes to the most appropriate cardiologist given the specific nature of their case: an interventional cardiologist for coronary artery disease requiring stenting, an electrophysiologist for arrhythmia, or a cardiac surgeon for valve disease. This distinction matters because it determines who reviews your reports and prepares for your arrival.

You can also view specialist profiles directly on our Bumrungrad doctors page and all 47 specialty centers on our speciality center directory.

Step 4: Report Submission to Bumrungrad

We submit your medical reports and the appointment request to the relevant Bumrungrad department through our official partner channel. The department reviews your reports and the assigned specialist prepares a preliminary case assessment.

Step 5: Appointment Confirmation and Letter

Once the appointment is confirmed, we send you the formal Bumrungrad appointment letter. This letter includes:

• Your full name as it appears on your passport
• The appointment date and time
• The assigned doctor’s name and department
• The estimated treatment duration
• The names of accompanying family members you’ve specified

This letter is the foundational document for your Thailand medical visa application. It must contain all of these elements for the visa to be approved. Letters generated from direct website or app bookings often don’t include the treatment duration or accompanying person names without a specific follow-up request.

Step 6: Cost Estimate

Alongside the appointment confirmation, we request a preliminary treatment cost estimate from Bumrungrad. This estimate covers the consultation fee, likely diagnostic tests, and if the treatment plan is clear at this stage, the estimated cost of the proposed procedure.

You receive this estimate before you book flights or apply for the visa. It lets you plan your budget accurately. Full details on treatment costs are in our Bumrungrad cost guide for Bangladeshi patients.

Step 7: Visa Support

With the confirmed appointment letter in hand, we guide you through the Thailand medical visa application. The letter forms the anchor document of the application. We advise on the full document set, the VFS Global submission process, and the processing timeline.

Full visa guidance is on our Thailand medical visa page and our documents required guide.

What Happens if You Don’t Know Which Specialist You Need

This is a very common situation for Bangladeshi patients, and it’s one of the most important reasons to use Thai Medi Xpress rather than trying to book directly.

A patient who has been told by a local doctor that they have a “heart problem” may not know whether they need an interventional cardiologist, a cardiac surgeon, or an electrophysiologist. A patient diagnosed with a “brain tumor” may not know whether they need a neurosurgeon, a neuro-oncologist, or a radiation oncologist. Selecting the wrong specialist on the Bumrungrad website or app means the first consultation is spent redirecting to the right department, costing time and an additional consultation fee.

When you send your reports to Thai Medi Xpress, our medical coordinator identifies the appropriate specialist before the appointment is booked. You arrive in Bangkok with the right doctor, in the right department, already briefed on your case. The consultation is substantive from the first minute rather than starting with introductions and redirection.

Getting a Second Opinion Without Traveling First

One of the most valuable services Thai Medi Xpress coordinates is a remote second opinion from a Bumrungrad specialist, without the patient traveling to Bangkok first. For patients who have received a serious diagnosis in Bangladesh and want to know whether Bumrungrad agrees with the local assessment before committing to travel, this is often the right first step.

The process: send your medical reports to our team. We submit them to the relevant Bumrungrad specialist. The specialist reviews the case and provides a written preliminary assessment and treatment recommendation. You receive this before booking flights or applying for a visa. This remote review is not a substitute for a full in-person consultation. It gives you enough information to decide whether traveling to Bumrungrad is the right next step and what that step would involve.

Telemedicine Appointments with Bumrungrad Specialists

For follow-up consultations after treatment in Bangkok, or for patients who want to discuss their case with a Bumrungrad specialist in real time before traveling, Bumrungrad offers telemedicine consultations via video call. Bangladeshi patients can join these consultations from home in Dhaka or Chittagong. Thai Medi Xpress coordinates telemedicine appointment bookings through the same channel as in-person appointments. The same specialist matching and report pre-submission process applies, ensuring the video consultation is a substantive clinical discussion rather than a general introduction.

Frequently Asked Questions

How long does it take to get a Bumrungrad Hospital appointment from Bangladesh through Thai Medi Xpress?

Appointment confirmation typically takes 24 hours after we submit your medical reports to the relevant Bumrungrad department. For urgent cases, we flag the urgency to Bumrungrad and can often get confirmation faster.

Can I choose my own doctor at Bumrungrad, or does Thai Medi Xpress choose for me?

Both. You can specify a doctor you’ve already researched on the Bumrungrad website or our doctors page, and we book that specific doctor. If you’re not sure who to see, we review your reports and recommend the most appropriate specialist. You have the final say.

Is there any cost for booking a Bumrungrad appointment through Thai Medi Xpress?

No. Our coordination service is completely free. The treatment cost at Bumrungrad is the same whether you book through us or directly. There is no markup or agency fee added by Thai Medi Xpress.

What’s the difference between booking through Thai MediXpress and booking through Discover IMS?

Both describe themselves as Bumrungrad Bangladesh referral offices and both offer appointment booking support. Thai Medi Xpress is the official Bumrungrad Bangladesh referral partner operating since 2018, with offices in Dhaka (Gulshan 1) and Chittagong (Agrabad C/A). We advise you to contact both and compare the service quality and response speed for your specific case before deciding.

Can I get a Bumrungrad appointment for a relative who is currently in a hospital in Dhaka?

Yes. We coordinate appointments for both outpatients traveling to Bangkok for planned treatment and for hospitalized patients who need transfer. For critically ill patients, we also coordinate emergency air ambulance service alongside the Bumrungrad admission.

What if my appointment needs to be rescheduled after it’s been confirmed?

Contact our team immediately if your travel dates change. We coordinate the rescheduling with Bumrungrad directly. Most appointments can be rescheduled without a penalty if sufficient notice is given. Changes within 24 hours of the appointment may incur a cancellation fee from Bumrungrad, which varies by department.

How do I know my appointment will be with a genuinely qualified specialist?

Bumrungrad employs over 1,300 physicians, many of whom are board-certified by the American Board of Medical Specialties, the Royal College of Surgeons, or the Thai Medical Council. Every specialist on the Bumrungrad roster has verifiable credentials. We confirm the assigned specialist’s name and credentials with every appointment booking.