Air Ambulance Service in Dhaka
When someone you love is in a critical condition and the hospitals in Dhaka cannot offer what they need, one call can start the process of getting them to world-class care in Thailand within hours. Thai Medi Xpress provides a dedicated air ambulance service in Dhaka for emergency and planned critical patient transfers to Bumrungrad International Hospital in Bangkok.
We are not a call centre that connects you to a third party. We are the official Bumrungrad Bangladesh office, operating from Gulshan, Dhaka, with a team that coordinates every step of the medical journey from your patient’s current hospital bed to the ICU or ward at Bumrungrad Bangkok.
Our Dhaka Office: Who We Are and Why It Matters
Thai Medi Xpress has been operating from Dhaka as the official referral partner of Bumrungrad International Hospital since 2018. Our office is located at Surecell Medical BD Ltd, Plot 2, Road 21, Gulshan 1, Dhaka. We serve patients from across the Dhaka Division and coordinate transfers from Hazrat Shahjalal International Airport, which is the primary departure point for all international air ambulance flights leaving the capital.
What separates our Dhaka air ambulance coordination from that of a general transport company is the direct hospital connection. When a patient is being transferred through ThaiMediXpress, the receiving team at Bumrungrad in Bangkok is already briefed before the aircraft lands. The bed is confirmed. The specialist doctor has reviewed the case summary. The Bumrungrad airport representative team is at Suvarnabhumi to receive the patient on arrival. This level of pre-arrival coordination is only possible because of our direct working relationship with Bumrungrad, built over seven years of sending Bangladeshi patients to Thailand.
For a General look at our full national air ambulance service covering all of Bangladesh, visit our main emergency air ambulance service page.
Why Dhaka Patients Need a Specialist Air Ambulance Provider
Dhaka is one of the most densely populated cities in the world, with over 22 million people in the greater metropolitan area. The city’s road infrastructure, while improving, still makes ground transport to a hospital an unpredictable and sometimes dangerous journey for a critically ill patient. During peak traffic hours, a journey from Dhanmondi to a Gulshan hospital that should take 20 minutes can stretch past an hour. For a patient with an acute stroke, a cardiac event, or respiratory failure, that delay is clinically significant.
This is why families in Dhaka who need to transfer a critically ill patient to a specialist center in Thailand choose air. The flight time from Dhaka to Bangkok is approximately 3.5 hours. With our ground ICU ambulance to Hazrat Shahjalal Airport, the air transfer itself, and the ground transfer from Suvarnabhumi to Bumrungrad, a patient can be in a Bumrungrad specialist unit within 8 to 12 hours of the decision being made, depending on how quickly documents are ready.
Road traffic is not the only challenge. Many of the most advanced treatment capabilities for conditions like complex cardiac surgery, precision oncology, robotic neurosurgery, and advanced fertility treatment simply do not exist at the same level in Dhaka as they do at Bumrungrad. The hospital operates 47 specialty centers, employs over 1,300 physicians, and ranks No. 1 in Thailand for six consecutive years in the Newsweek World’s Best Hospitals list. Patients in Dhaka who need that level of care need a reliable path to get there.
What the Dhaka Air Ambulance Service Includes:
Ground ICU Ambulance from the hospital to Hazrat Shahjalal Airport
Your patient does not need to be at a specific hospital or in a specific part of Dhaka to use our service. We coordinate ground ICU ambulance pickup from any hospital in the Dhaka metropolitan area. This includes hospitals in Gulshan, Dhanmondi, Mirpur, Uttara, Old Dhaka, Mohakhali, Bashundhara, and all surrounding areas.
The ground ambulance is equipped with intensive care monitoring, oxygen supply, and an attending medical professional. The patient remains on monitored life support from the moment they leave the hospital bed until they are settled into the aircraft.
Departure from Hazrat Shahjalal International Airport
All international air ambulance flights from Dhaka depart from Hazrat Shahjalal International Airport (airport code: DAC). Our coordination team manages all airport clearances, tarmac access for the ground ambulance, and patient boarding procedures. The medical aircraft used for critical transfers is typically a configured jet with a permanent ICU setup, ventilator, cardiac monitoring, infusion pumps, and emergency medications.
The specific aircraft type depends on the patient’s condition and the equipment required. Stable patients who need medical supervision but not full ICU support may travel on a commercial stretcher flight, which is a more cost-effective option that our team can advise on during the initial consultation.
In-Flight Medical Care by Trained Flight Personnel
Every Air Ambulance flight from Dhaka carries a qualified flight nurse as the minimum medical staffing. For high-dependency patients, a flight doctor is assigned. The in-flight team is briefed on the patient’s case before boarding and maintains direct communication with our Dhaka coordination team and the Bumrungrad receiving team in Bangkok throughout the flight.
For patients on mechanical ventilation, the aircraft ventilator is calibrated to the patient’s specific settings before departure. Medication infusions continue uninterrupted from the ground ambulance, through the aircraft, and until handover at Bumrungrad.
Emergency Thailand Visa Processing for Dhaka Patients
A valid Thailand visa is required for the patient and accompanying family members. For standard planned transfers, this is arranged through the Thai Embassy in Dhaka. For genuine emergencies where a visa cannot be obtained in the usual timeframe, we coordinate emergency visa processing directly through the Bumrungrad Bangkok international patient office. Because we are Bumrungrad’s official Bangladesh partner, this channel is available to us and significantly reduces processing time compared to what a family could arrange independently.
Our dedicated Thailand Medical Visa Page explains the full documentation requirements and process for patients traveling from Bangladesh.
Full Hospital Coordination with Bumrungrad Bangkok
Booking a hospital bed in Thailand during a medical emergency is not the same as booking a hotel room. It requires a clinical assessment, department assignment, bed allocation, specialist briefing, and equipment preparation. None of that can happen without a direct relationship with the hospital. Our Dhaka team handles all of this before the patient arrives.
When a Dhaka patient reaches Bumrungrad through Thai Medi Xpress, the receiving doctor has already reviewed their medical summary, the relevant department is expecting them, and the admission process begins immediately on arrival rather than starting from scratch.
Our Gallery
Cases We Commonly Transfer from Dhaka
The patients our Dhaka team transfers most frequently fall into several clinical categories. Understanding these gives families a clearer picture of when air ambulance is genuinely the right choice.
Acute cardiac cases are among the most time-sensitive. Patients in Dhaka who have suffered a major heart attack, require urgent cardiac surgery, or have a severe arrhythmia that cannot be controlled locally are regularly transferred to Bumrungrad’s Heart Center. The center’s two cardiac catheterization labs, dedicated cardiac ICU, and team of interventional cardiologists make it the appropriate destination for complex cardiac cases from Bangladesh. Our cardiology department page lists the Bumrungrad cardiac specialists your patient would be referred to.
Stroke and acute neurological emergencies from Dhaka are transferred to Bumrungrad’s Neuroscience Center, which handles complex stroke intervention including mechanical thrombectomy for eligible patients. The window for some of these procedures is 6 to 24 hours from symptom onset, which means rapid transfer from Dhaka is clinically meaningful. Detailed information on the neurology receiving team is on our neurology page and neurosurgery page.
Cancer patients from Dhaka who need to begin chemotherapy, targeted therapy, or surgery urgently are transferred to Bumrungrad’s Horizon Regional Cancer Center. For oncology cases where a local second opinion has confirmed the need for international care, air ambulance transfer can happen within 24 to 48 hours of the decision being made. Our hematology and oncology page covers the receiving specialists.
Critical respiratory patients on ventilators in Dhaka are transferred with full in-flight ventilator support. Bumrungrad’s Pulmonary Center receives these patients with an ICU setup ready. Our lungs department page has further information on the pulmonology team.
Orthopaedic emergencies including complex fractures, spinal injuries, and joint conditions that require specialist surgical intervention are referred to Bumrungrad’s Orthopedic Department. See our orthopaedics page for the receiving surgeon profiles.
Gynaecological and obstetric emergencies including high-risk pregnancies and conditions requiring specialist intervention are handled by Bumrungrad’s Women’s Center. Visit our gynaecologist page for doctor profiles.
Step-by-Step: How a Dhaka Air Ambulance Transfer Works
Step 1: Call our Dhaka hotline immediately
Call 01844047060 or send a WhatsApp message to the same number. Tell us where the patient currently is in Dhaka, their diagnosis or condition as described by their attending doctor, and whether they are on a ventilator or any continuous medication infusion. You do not need to have all documents ready before calling. Call first.
Step 2: Case assessment and Bumrungrad briefing
Our medical coordinator in Dhaka reviews the case with you and, when possible, speaks directly with the treating doctor at the patient’s current hospital. At the same time, we contact Bumrungrad Bangkok to confirm which department will receive the patient, which specialist will be assigned, and what bed type is required.
Step 3: Documentation and visa processing begins in parallel
While flight arrangements are being made, our Dhaka team begins collecting the required documents and initiating the Thailand visa application. For emergency cases, we use the fast-track channel through Bumrungrad’s international patient office. Document requirements are covered in detail on our main air ambulance service page.
Step 4: Ground ICU ambulance dispatched to the patient’s Dhaka hospital
Once the flight is confirmed and the patient is medically cleared for transfer, we dispatch the ground ICU ambulance from the appropriate Dhaka-based provider. The ambulance picks up the patient with full monitoring active and transfers them to Hazrat Shahjalal International Airport.
Step 5: Air transfer with medical team onboard
The patient boards the medical aircraft at Hazrat Shahjalal Airport. The flight to Bangkok is approximately 3.5 hours. Continuous monitoring and care are maintained throughout by the assigned flight medical team. Our Dhaka office stays in contact with the family during the flight.
Step 6: Bumrungrad arrival and handover
Bumrungrad’s airport representative team meets the aircraft at Suvarnabhumi Airport. A medical transfer vehicle takes the patient to Bumrungrad’s emergency department or directly to the pre-booked ICU. The full medical handover report is provided to the receiving doctor. The family can reach us at any point during this process on the same Dhaka number: 01844047060.
Areas in and Around Dhaka We Serve
Our air ambulance coordination from Dhaka covers the full capital region and the surrounding districts. Patients from the following areas regularly depart through Hazrat Shahjalal International Airport with our coordination:
Dhaka city and all its zones including Gulshan, Dhanmondi, Mirpur, Uttara, Mohakhali, Bashundhara, Motijheel, Old Dhaka, Keraniganj, and Demra. Districts surrounding Dhaka including Narayanganj, Gazipur, Manikganj, Munshiganj, Narsingdi, and Faridpur. Patients from Mymensingh, Jamalpur, and Tangail also typically depart through Dhaka.
For patients currently in Sylhet, Rajshahi, Rangpur, Khulna, or other distant divisions, we can coordinate ground transfer to Dhaka first or advise on the most efficient departure option. Patients in Chittagong and Cox’s Bazar are served through our separate Chittagong team at 01844 047063. Full details are on our air ambulance service Chittagong page.
Frequently Asked Questions
An air ambulance service in Dhaka arranges medically configured aircraft to transfer critically ill patients from Dhaka to specialist hospitals abroad, primarily Thailand. ThaiMediXpress coordinates the full journey including ground ICU ambulance from the patient’s Dhaka hospital to Hazrat Shahjalal Airport, the air transfer with a medical team onboard, emergency visa processing, and direct handover to Bumrungrad International Hospital in Bangkok.
All international air ambulance flights from Dhaka depart from Hazrat Shahjalal International Airport (IATA code: DAC), located in the Kurmitola area of northern Dhaka. Our ground ambulance coordination ensures the patient reaches the tarmac directly from their current hospital without any unnecessary transfers.
For most cases where the patient’s passport and medical documents are ready, we can arrange a flight within 12 to 24 hours of the initial call. Emergency visa processing runs in parallel with flight preparation. Calling us as early as possible, even before all documents are gathered, gives us more time to work on each part of the process simultaneously.
Yes. One or two family members or attendants can typically travel with the patient, depending on the aircraft configuration and the medical equipment required onboard. Our coordination team will confirm the exact number during the planning stage.
Yes, a valid Thailand visa is required. For standard cases with sufficient lead time, this is processed through the Thai Embassy in Dhaka. For genuine emergencies, we use the direct channel through Bumrungrad Bangkok’s international patient office to fast-track an emergency visa. This is a specific advantage of going through the official Bumrungrad Bangladesh office rather than a general air ambulance provider.
Bumrungrad’s airport representative team meets the aircraft at Suvarnabhumi Airport. A hospital medical vehicle transfers the patient directly to Bumrungrad’s emergency department or pre-assigned ICU. The receiving specialist has already reviewed the patient’s case summary before the aircraft lands. Admission and clinical handover begin immediately.
Most air ambulance providers in Dhaka arrange transport only. ThaiMediXpress arranges transport and manages the complete hospital journey at the destination. Because we are the official Bumrungrad Bangladesh office, we have a direct daily relationship with Bumrungrad Bangkok. This means the hospital is prepared for your patient on arrival, not introduced to the case at the airport.
No. The initial consultation, case review, and cost estimate are completely free and carry no obligation. Call us at 01844047060 or WhatsApp at the same number. There is no cost until you confirm and proceed with the service.
We coordinate ground ICU ambulance pickup from any hospital in the Dhaka metropolitan area. This includes Square Hospital, United Hospital, Evercare Hospital, Apollo Hospitals Dhaka, Labaid Hospital, National Heart Foundation, BIRDEM, Bangabandhu Sheikh Mujib Medical University, and all major private and public hospitals across the city.
Yes. We coordinate ground transfer from Narayanganj, Gazipur, Manikganj, Narsingdi, Mymensingh, and other nearby districts to Dhaka for patients whose nearest international air ambulance departure point is Hazrat Shahjalal Airport. Call us to discuss the specific location and we will advise on the best transfer route.
Ready to speak to Our Dhaka Team?
Thai Medi Xpress Dhaka office is located at Surecell Medical BD Ltd, Plot 2, Road 21, Gulshan 1, Dhaka. We are the official referral partner of Bumrungrad International Hospital in Bangladesh. View our Dhaka emergency air ambulance Google Business Profile or find our main listing at Thai Medi Xpress on Google Maps. For Chittagong and Cox’s Bazar patients, visit our Chittagong air ambulance page. For all other services, visit our contact page.
