How to Send Medical Reports to Bumrungrad Hospital from Bangladesh: A Practical Guide

Sending your medical reports to Bumrungrad International Hospital from Bangladesh is the first real step in your journey toward treatment in Bangkok. Everything that follows, the specialist assignment, the appointment date, the treatment plan, the cost estimate, and the visa letter, depends on Bumrungrad’s team being able to review your reports and understand your case before you travel.

This guide tells you exactly what reports to collect, how to prepare them, how to send them, what happens after you send them, and what mistakes slow the process down. It’s written specifically for Bangladeshi patients, whose reports come from Dhaka and Chittagong hospitals, diagnostic centers, and clinics, not from Western medical systems with standardized formats.

Why Sending Reports Before You Travel Matters

Some patients assume they can simply arrive at Bumrungrad and let the doctors assess them from scratch. You can do this. But it wastes time and money in two specific ways.

First, Bumrungrad will order many of the same tests again on arrival because the doctors need their own baseline data rather than relying on results from another hospital. If you’ve already had a recent CT scan in Dhaka, Bumrungrad may still repeat it on arrival if they haven’t been able to review the images beforehand and if the scan was done more than a few weeks ago. Sending the images in advance allows the specialist to assess whether the existing scan is sufficient quality and recency, potentially saving you the cost and time of a repeat procedure.

Second, arriving without a pre-reviewed case means the first consultation is spent on information-gathering rather than treatment planning. A specialist who has already reviewed your echocardiogram, your blood panel, and your local cardiologist’s letter can use the first appointment to discuss treatment options with you. A specialist seeing your case for the first time in that appointment uses the time gathering information that could have been reviewed in advance.

Sending reports through Thai Medi Xpress before you travel means the Bumrungrad specialist has reviewed your case before your appointment date. The consultation becomes a clinical discussion, not an introductory assessment.

What Reports to Collect: A Complete List by Condition

The specific reports relevant to your case depend on your diagnosis. Here is a condition-by-condition guide to what Bumrungrad’s specialists want to see.

For Cardiac Conditions:

• ECG (electrocardiogram): The printed ECG strip, not just a report saying the ECG was normal. The strip itself carries information the report summary may not capture.
• Echocardiogram report and video: The echocardiogram (heart ultrasound) report in print, plus the video recording on a USB drive or CD if your diagnostic center can provide it. The video is more useful than the static report because the cardiologist can see chamber function in real time.
• Coronary angiogram images and report: If you’ve had a catheter angiogram, the images on CD and the written report are both needed.
• CT coronary angiography: If done, the CT images on CD plus the radiology report.
• Lipid profile and cardiac enzyme blood tests: Full lipid panel (total cholesterol, LDL, HDL, triglycerides) and any troponin or BNP tests if relevant.
• Holter monitor report: If you’ve worn a 24-hour or 48-hour heart monitor, the full Holter report showing rhythm analysis.
• Blood pressure diary: If you’ve been monitoring blood pressure at home, a log of recent readings is useful.
• Current cardiac medication list: Every medication with the exact name (brand and generic), dose in milligrams, and how many times per day.

More on the Bumrungrad cardiac team is on Our Cardiologist page .

For Neurological Conditions (Stroke, Brain Tumor, Epilepsy, Parkinson’s)

• MRI brain: The MRI images on CD or USB, not the printed report alone. If you’ve had multiple MRIs, bring all of them. The specialist can compare progression over time.
• CT brain: If done, the CT images on CD plus the radiology report.
• EEG report: For epilepsy cases, the full EEG recording report.
• PET scan: If done for tumor staging or dementia assessment, the images and report.
• Neurologist’s clinic letter: Any letter or notes from your current neurologist summarizing the diagnosis, treatment so far, and current status.
• Current medication list: Particularly important for epilepsy (anticonvulsants), Parkinson’s (dopaminergic drugs), and stroke prevention (anticoagulants, antiplatelets).

Specialist profiles are on Neurologist page our  and Neurosurgeon page.

For Cancer Conditions

• Biopsy and histopathology report: The written pathology report from the biopsy, ideally with the pathologist’s institution name and qualifications. For complex or ambiguous pathology, Bumrungrad may want to review the actual glass slides, not just the written report.
• Immunohistochemistry (IHC) report: For breast cancer and other hormone-sensitive tumors, the IHC panel showing ER, PR, HER2, Ki-67 status is critical for treatment planning.
• Molecular or genetic testing results: If biomarker or NGS testing has been done, these results are the most important documents for targeted therapy planning.
• Staging imaging: CT chest/abdomen/pelvis with contrast, PET/CT if done, and any bone scan results. Images on CD are required, not just reports.
• Tumor markers: CEA, CA125, PSA, AFP, or other relevant tumor marker blood tests with dates.
• Previous treatment records: If chemotherapy, radiation, or surgery has already been done, the full treatment records including drug names, doses, number of cycles, and response assessment.
• Oncologist’s letter: A summary from your current oncologist covering the diagnosis, staging, treatment given, and current status.

Our Hematologist Oncologists covers the Bumrungrad cancer team.

For Orthopaedic Conditions (Knee, Hip, Spine)

• X-rays: Plain X-rays of the affected joint or spine, on CD or high-resolution digital files.
• MRI of the affected area: Images on CD plus the radiology report. For spine cases, the specific spinal segments imaged must be specified.
• Previous surgical notes: If you’ve had any surgery on the affected area, the operative notes and post-operative assessment.
• Physiotherapy assessment: If you’ve undergone physiotherapy, a summary from the physiotherapist covering current range of motion and functional limitations is useful context.
• Weight and BMI: For knee and hip replacement cases, the patient’s weight and height are needed for implant sizing planning.

Details on the orthopaedic team are on Our Orthopaedics page. 

For Respiratory Conditions (COPD, Lung Disease, Respiratory Failure)

• Pulmonary function tests (spirometry): The printed spirometry trace and report.
• CT chest: Images on CD and radiology report.
• Chest X-ray: Recent plain chest X-ray image and report.
• ABG (arterial blood gas): If done, particularly important for patients on oxygen or with respiratory failure.
• HRCT (high resolution CT): For interstitial lung disease cases, HRCT images are the most informative.
• Current oxygen prescription and flow rate: If on supplemental oxygen, specify the prescribed flow rate and delivery method.
• Bronchoscopy report: If done, the procedure report and any biopsy results from it.

For General/Undiagnosed Cases

If you haven’t received a confirmed diagnosis and are going to Bumrungrad for a second opinion or a comprehensive assessment, send everything available:

• All blood tests from the past 3 months (complete blood count, metabolic panel, liver function, kidney function, thyroid function, any specialist tests ordered)
• All imaging done in relation to the current complaint
• A letter from your GP or current doctor describing the presenting symptoms and investigation history
• Any specialist letters if you’ve already seen a specialist in Bangladesh
• Your medication list

How to Prepare Your Reports for Sending

This is where Bangladeshi patients often need the most practical guidance. Medical records in Bangladesh come from many sources: government hospitals, private hospitals, standalone diagnostic centers, and private clinics. The format, quality, and completeness vary significantly between them.

Reports in Bengali vs. English

Many reports from government hospitals and some private hospitals in Bangladesh are written partly or entirely in Bengali. Bumrungrad’s international patient team works primarily in English and Thai. Reports written entirely in Bengali need to be translated before the specialist can review them meaningfully.

What to do: Ask your treating doctor in Bangladesh to write their clinical summary letter in English. For formal documents like pathology reports from government labs, request an English version at the time of ordering if possible. If English versions aren’t available, send the Bengali documents anyway and let Thai Medi Xpress advise on what needs translation. Don’t delay sending because documents are in Bengali. Send everything you have and we sort out the translation requirement.

Imaging Files: CD vs. Digital Transfer

Most diagnostic centers in Bangladesh provide CT, MRI, and other imaging on a CD or DVD. Bumrungrad’s radiology team can receive images in DICOM format (the standard medical imaging format) either on a physical CD or as a digital file transfer.

For sending by WhatsApp or email: Most individual DICOM files are too large for WhatsApp. For digital transfer of imaging, the best option is to ask the diagnostic center if they can provide a compressed file or a link to a cloud-stored DICOM set. Some Dhaka diagnostic centers now offer digital download links. Google Drive or WeTransfer links work well for sending large DICOM files.

For bringing physically to Bangkok: Most patients bring their imaging CDs with them on the trip. Keep CDs in a protective case in your hand luggage, not checked baggage. Luggage screening X-rays don’t damage CDs, but physical damage from being sat on in checked luggage does.

For pre-travel review: If you want Bumrungrad to review your imaging before you travel, the highest-quality option is to send the actual CD to our Dhaka office, from where we forward it to Bumrungrad Bangkok through our official channel. For urgent cases, high-resolution photographs of the key images taken on a phone and sent by WhatsApp allow a preliminary assessment, though not a formal radiology review.

Blood Test Reports

Blood test reports from Bangladeshi labs are typically in PDF or printed format. These are easy to send by WhatsApp or email as photographs or PDF attachments. When photographing paper reports, ensure:

• The entire report including the header (laboratory name, patient name, date, reference ranges) is visible
• The photograph is taken in good lighting without glare on the paper
• The text is sharp enough to read without magnification

Multiple pages should be photographed separately and sent in sequence, not as a single blurry image of a stack of papers.

Medication Lists

Don’t just photograph your prescription bag or medicine boxes. Create a clear written list with:

• The exact medicine name (both brand name and generic name if known)
• The dose in milligrams (for example, Amlodipine 5mg, not just “a blood pressure tablet”)
• How many times per day and at what time of day
• How long you’ve been taking it

This list is used by the Bumrungrad specialist to assess which medications are appropriate to continue, which to stop before certain procedures, and which may interact with proposed treatments.

How to Send Your Reports

There are three practical methods for sending reports from Bangladesh to Bumrungrad through Thai Medi Xpress.

Method 1: WhatsApp (Fastest for Most Cases)

Send photographs or PDF files of your reports to our Dhaka WhatsApp at 01844047060 or our Chittagong WhatsApp at 01844 047063. This is the fastest method and works well for blood tests, ECGs, written reports, doctor letters, and medication lists.

For imaging files too large for WhatsApp, create a Google Drive folder, upload the DICOM files or high-resolution images, and share the folder link via WhatsApp. Label your messages clearly: “Patient name: [name], Condition: [brief description], Reports: [list what’s attached].” This helps our team organize your file efficiently before forwarding to Bumrungrad.

Method 2: Visit the Thai Medi Xpress Office in Person

Visit us at Surecell Medical BD Ltd, Plot 2, Road 21, Gulshan 1, Dhaka during office hours. Bring all your physical reports, CDs, and documents. Our team scans and digitizes everything, organizes the file in the format Bumrungrad’s international patient office requires, and forwards the full set to the relevant department on your behalf.

This is particularly useful when you have a large volume of reports from multiple hospitals over several years, or when imaging CDs need to be forwarded physically to Bumrungrad Bangkok. For Chittagong patients, visit us at Daar E Shahidi Building, 3rd Floor, 69 Agrabad C/A, Chittagong.

Method 3: Email

Send scanned or photographed reports to our coordination email, which our team provides when you first make contact. Email works well for larger PDF files that WhatsApp compresses. For very large imaging files (over 25MB), Google Drive links shared via email are the most reliable option.

What Happens After You Send the Reports

Understanding this step removes a common source of anxiety. Families send their reports and then wonder whether anyone has received them and what’s happening.

Step 1: Thai Medi Xpress receives and reviews your documents (same day or next working day): Our medical coordinator checks that the file is complete, identifies what’s present, and notes what additional reports would strengthen the case review.

Step 2: We contact you with any gaps (within 24 hours): If a critical report is missing, such as the echocardiogram for a cardiac case where you’ve only sent blood tests, we tell you specifically what would help and why. We don’t silently forward an incomplete file.

Step 3: The file is submitted to the relevant Bumrungrad department (within 24 to 48 hours): We forward the organized report package to the appropriate Bumrungrad specialist team through our official partner channel.

Step 4: Bumrungrad’s specialist reviews the case (typically 2 to 5 working days): The assigned specialist reviews your reports and prepares a preliminary assessment. For straightforward cases with clear imaging and complete blood work, this can be as fast as 1 to 2 working days. For complex or extensive report sets, 5 to 7 days is more realistic.

Step 5: You receive a response with the preliminary assessment (via Thai Medi Xpress): The response typically includes:

• Which specialist has reviewed the case and their recommendation on which department you should be seen by
• A preliminary treatment plan or the additional investigations Bumrungrad recommends doing on arrival
• An estimated cost for the consultation and the most likely investigations or procedures
• Proposed appointment dates

What You Don’t Need to Worry About

Several things that Bangladeshi patients often worry about aren’t actually problems in practice.

Reports from government hospitals: Yes, government hospital reports in Bangladesh are sometimes less detailed or formatted differently than private hospital reports. Send them anyway. Bumrungrad’s international patient team is experienced with medical records from across South and Southeast Asia and can work with what’s available.

Old reports: If you’re dealing with a chronic condition, send reports going back 2 to 3 years even if they’re old. The progression of a condition over time is often as informative as the most recent report. Don’t self-edit based on what you think is relevant. Let Bumrungrad’s specialists decide.

Reports in poor condition: If a report is torn, faded, or partially obscured, photograph it anyway and send it. The specialist can often extract useful information from an imperfect document. What they can’t do is review a document you decided not to send.

Multiple conditions: If you have several health issues and aren’t sure which is most relevant to your Bumrungrad visit, send everything. Let our team and the Bumrungrad specialist identify what’s most clinically significant for your situation.

The Most Common Mistakes That Delay the Review

These errors consistently slow the process from days to weeks.

Sending only printed reports without imaging files. A report that says “moderate mitral regurgitation on echocardiogram” is useful. The actual echocardiogram video showing the valve function is more useful. Always include the imaging files, not just the written reports.

Sending reports without the patient’s name and date visible. When photographing reports, make sure the header showing the patient’s name, the test date, and the laboratory name is clearly visible. Anonymous reports require a follow-up to confirm they belong to the right patient.

Sending medications by photograph of a box rather than a written list. The Bumrungrad pharmacist needs generic names and doses, not just brand names. A photograph of a medicine box may show the brand name but not the dose.

Sending reports via a third party without telling us. If a family member sends the reports on the patient’s behalf without telling us the patient’s name and condition, we receive documents without context. Always include a brief message identifying who the patient is and what the medical situation is.

Waiting until all reports are perfect before sending. Send whatever exists now. We advise on what else would be helpful. A partial report set submitted today is better than a complete set submitted in three weeks.

Sending Reports for a Second Opinion

Many Bangladeshi patients use the Bumrungrad report review process specifically for a second opinion before committing to a treatment recommended locally. This is one of the most valuable uses of the service. For a second opinion, send your current diagnosis, the treatment your local doctor has recommended (in as much detail as possible including surgery type, chemotherapy regimen, or specific procedure), and all the investigations that led to that recommendation.

Bumrungrad’s specialist reviews the evidence and advises whether they agree with the local recommendation, whether they’d do something differently, or whether additional investigations are needed before the right treatment can be determined. You receive this feedback before booking flights or starting treatment. The second opinion process costs nothing to initiate through Thai Medi Xpress. The Bumrungrad consultation fee applies when you travel for the in-person appointment that follows the remote review.

After Treatment: Accessing Your Bumrungrad Records from Bangladesh

Once you’ve been treated at Bumrungrad and returned to Bangladesh, your records remain accessible. Bumrungrad offers digital access to your medical records, scans, and prescriptions, allowing you to log in online and download your reports at any time.

This digital access is important for continuity of care. Your local doctor in Dhaka or Chittagong can review the Bumrungrad treatment records to understand what was done, what medications were prescribed, and what follow-up care is recommended. Thai Medi Xpress can also coordinate telemedicine follow-up consultations with your Bumrungrad specialist if any clinical questions arise after you return home.

Frequently Asked Questions

Can I send my reports directly to Bumrungrad Bangkok without going through Thai Medi Xpress?

Yes. Bumrungrad’s international patient team accepts direct report submissions through their website. However, going through Thai Medi Xpress means your reports are organized in the format Bumrungrad’s specialist teams prefer, forwarded through the official partner channel that gets priority attention, and accompanied by a Thai Medi Xpress coordinator’s context note that helps the specialist team understand the purpose of the review. The outcome is faster and more complete when reports go through our established channel.

How long does it take to get a response after sending reports?

For most cases, our team acknowledges receipt within 24 hours and the Bumrungrad specialist response arrives within 3 to 7 working days. Complex cases with large volumes of reports or rare conditions may take slightly longer.

My MRI was done at a government hospital and the quality isn’t great. Should I still send it?

Yes. Send it and let the Bumrungrad radiologist assess whether it’s sufficient for clinical decision-making. If the quality is inadequate, they’ll tell you, and you can arrange a better-quality scan before traveling or have it done at Bumrungrad on arrival.

Can I send biopsy slides from a Bangladesh hospital to Bumrungrad for re-review?

Yes. If your cancer was biopsied in Bangladesh and you want Bumrungrad’s pathologists to review the slides, physical glass slides can be couriered to Bumrungrad’s pathology department. This requires specific packaging and shipping documentation. Contact our team and we’ll advise on the courier process.

Do I need to translate my reports from Bengali to English before sending?

Not before sending. Send everything immediately and let our team advise on what needs translation. Clinical documents like pathology reports from major private hospitals in Bangladesh are typically already in English or bilingual. Doctor’s summary letters from government hospitals are sometimes in Bengali and do need translation, which we advise on once we’ve reviewed what you’ve sent.

Is there any cost for the Bumrungrad specialist review of my reports?

Thai Medi Xpress coordinates the report submission and preliminary specialist review at no charge. A formal second opinion consultation at Bumrungrad, whether in person or via telemedicine, carries a consultation fee that forms part of your first Bumrungrad appointment cost.