When medical emergencies strike, every second counts. These are two true stories of Bangladeshi patients who found hope and healing at Bumrungrad International Hospital through Thai Medi Xpress. One needed an urgent air ambulance service. The other needed emergency visa support. Both got complete care from start to finish. Let’s hear about how these two Bangladeshi patients were treated successfully at Bumrungrad International Hospital.
Story 1: Mr Rafiqul Islam’s Emergency Air Ambulance Journey
Here, we will share how Mr. Rafiqul Islam was moved in a life-threatening emergency and safely treated at Bumrungrad International Hospital through fast air ambulance support.
The Accident That Changed Everything
It was a normal Tuesday morning in November 2023. Mr. Rafiqul Islam, a 58-year-old businessman from Sylhet, was driving to his factory. A truck ran a red light. The collision was severe. Rafiqul was rushed to the local hospital. He had multiple injuries. Fractured ribs. Internal bleeding. A serious head trauma. The doctors stabilized him. But they were honest with his son, Fahim.
“Your father needs advanced neurosurgery. We don’t have the equipment here. You need to move him to a better facility immediately.”
Fahim was terrified. His father was unconscious. Moving him seemed dangerous. But staying seemed more dangerous.
The Desperate Search
Fahim called hospitals in Dhaka. Everyone said the same thing. They could try. But for this level of trauma, going abroad was better. Someone mentioned Thailand. Bumrungrad Hospital. But how? His father couldn’t sit on a regular flight. He needed ICU-level care during transport. Fahim searched online frantically. He found Thai Medi Xpress. He saw they offered air ambulance services. He called at 11 PM. Someone answered immediately.
The Emergency Response
The Thai Medi Xpress coordinator listened carefully. He asked about Rafiqul’s condition. His vital signs. His current treatment. “Don’t panic,” he said. “We can arrange an air ambulance. Let me assess the situation and call you back in 30 minutes.” True to his word, he called back quickly.
“We can do this. But we need to move fast. I need you to send me all his medical reports right now. Every scan. Every test result. Everything.”
Fahim sent everything through WhatsApp.
Medical Assessment and Planning
Within two hours, Thai Medi Xpress had done the following. They contacted Bumrungrad Hospital’s trauma center. They shared Rafiqul’s reports. The neurosurgeon reviewed them immediately.
“We can treat him,” the doctor said. “But he needs to reach us within 48 hours. His condition is critical.”
Thai Medi Xpress then contacted their air ambulance partner. They checked aircraft availability. They arranged the medical team. Doctor. Paramedics. ICU equipment. By 3 AM, they called Fahim back with a complete plan.
“We have an air ambulance ready. It can take off from Dhaka at 10 AM tomorrow.”
Preparing for Transfer
Thai Medi Xpress moved into action mode. First, they arranged the medical visa for Thailand. For emergency air ambulance cases, they have a special process. They contacted the Thai Embassy directly. They explained the critical situation. The embassy issued an emergency medical visa by 6 AM. Next, they coordinated with the Sylhet hospital. They sent their own medical team there by road. These were experienced critical care professionals. They assessed Rafiqul. They stabilized him further for the flight. They set up portable monitors. IV lines. Oxygen support. Meanwhile, in Dhaka, the air ambulance was being prepared. It was a medically equipped aircraft. It had ICU-level facilities. Ventilator. Defibrillator. Emergency medicines. Everything. Thai Medi Xpress also coordinated with Bumrungrad. They confirmed the trauma center was ready. An ambulance would be waiting at Bangkok airport. The surgical team was on standby.
The Critical Transfer
At 8 AM, the ground ambulance left Sylhet with Rafiqul. The Thai Medi Xpress medical team accompanied him. They reached Hazrat Shahjalal International Airport by 10:30 AM. Special clearance was already arranged. No delays at customs or immigration. The air ambulance was waiting on the tarmac. They transferred Rafiqul carefully. The aircraft had a full ICU setup inside. The doctor monitored him constantly. Fahim and his mother traveled on the same aircraft. Thai Medi Xpress had arranged seats for two family members. The flight took three and a half hours. Throughout the journey, the medical team monitored everything. Blood pressure. Heart rate. Oxygen levels. They adjusted medications as needed. They also stayed in constant contact with Bumrungrad. Updating them on Rafiqul’s condition.
Landing in Bangkok
The aircraft landed at Don Mueang Airport at 3 PM Bangkok time. A fully equipped ambulance was waiting. No immigration delays. Everything was pre-arranged. From the airport, it took 25 minutes to reach Bumrungrad Hospital. The trauma team was ready at the emergency entrance. They had reviewed all the reports during the flight. They took over immediately. They wheeled Rafiqul straight to the ICU. The Thai Medi Xpress representative stayed with the family. He helped them with admission formalities. He arranged an interpretation. He made sure they understood everything.
Emergency Surgery
Dr. Narong, the neurosurgeon, examined Rafiqul within 30 minutes of arrival.
“We need to operate tonight,” he said. “There’s pressure building in his brain. We need to relieve it immediately.”
The surgery was scheduled for 7 PM. It would take several hours. Thai Medi Xpress helped the family with everything. They arranged a waiting room. They brought them food. They kept them updated. The surgery lasted six hours. Dr. Narong removed a blood clot from Rafiqul’s brain. He also repaired damaged blood vessels.
“The surgery went well,” he told the family at 1 AM. “But the next 48 hours are critical.”
The ICU Days
Rafiqul remained unconscious for three days. He was in the ICU. Machines were keeping him alive. The family was devastated. They had spent everything to bring him here. What if he didn’t make it? Thai Medi Xpress visited them every day. They brought comfort. They translated the doctors’ updates. They helped with practical things. On the fourth day, something changed. Rafiqul opened his eyes. He squeezed Fahim’s hand. The doctors were cautiously optimistic. His brain was responding. His vitals were improving.
The Long Recovery
Rafiqul stayed in the ICU for ten days. Then he moved to a regular room. He started physical therapy. At first, he could barely move. But slowly, strength returned. Thai Medi Xpress continued its support. They arranged halal meals for the family. They found affordable accommodation nearby. They helped manage the medical bills. They also handled communication with relatives back in Bangladesh. Regular updates. Video calls from the hospital room.
Preparing to Go Home
After 28 days, Dr. Narong cleared Rafiqul for discharge. He could walk with support. He could speak clearly. His cognitive functions were returning. “You’re doing remarkably well,” the doctor said. “You’ll need continued therapy at home. But the critical danger has passed.”
Thai Medi Xpress arranged everything for the return journey. They booked commercial flights. They arranged wheelchair assistance at both airports. They got medical clearance for flying.
They prepared all discharge documents. Treatment summary. Medicine list. Therapy instructions. Follow-up schedule. They even connected the family with a good physiotherapist in Sylhet who could continue Rafiqul’s rehabilitation.
Back Home
The flight back was smooth. Thai Medi Xpress had arranged a ground ambulance from Dhaka airport to Sylhet. At home, Rafiqul continued therapy. Thai Medi Xpress set up telemedicine consultations with Bumrungrad. Every two weeks, Dr. Narong checked his progress through video calls.
Six Months Later
Today, Rafiqul has recovered remarkably. He walks independently. He’s back to managing his business. His memory and thinking are sharp. “I shouldn’t be alive,” he says. “The local doctors told my son that frankly. The injuries were too severe.”
Fahim gets emotional. “Thai Medi Xpress performed a miracle. In my darkest moment, at 11 PM, they answered the phone. By morning, they had arranged an air ambulance. By afternoon, my father was in Bangkok receiving world-class care.”
“The air ambulance service saved crucial hours,” Rafiqul adds. “If we had waited. If we had tried to arrange everything ourselves. I wouldn’t have made it.”
“And they didn’t abandon us after the flight,” says Fahim. “They were there every single day. In the hospital. During recovery. Even now, they check on my father regularly.”
Story 2: Mrs. Nasrin Akhter’s Emergency Visa for Cancer Treatment
Here, we will share how Mrs. Nasrin Akhter received an emergency Thailand Medical Visa and timely cancer treatment at Bumrungrad International Hospital without delays.
The Shocking Discovery
Mrs. Nasrin Akhter, a 47-year-old school principal from Uttara, Dhaka, found a lump in her breast in January 2024. She ignored it for a few weeks. She was busy with school exams. She thought it would go away. But it didn’t. It grew larger. Her daughter, Priya, noticed and insisted she see a doctor. The mammogram showed something suspicious. The biopsy confirmed their worst fear. Breast cancer. Aggressive type. It had already spread to nearby lymph nodes.
The Treatment Dilemma
The oncologist in Dhaka was straightforward. “You need surgery followed by chemotherapy and radiation. We can do this here. But for this type of cancer, I honestly recommend going to a more advanced center.”
He mentioned Bumrungrad Hospital in Thailand. “They have excellent breast cancer specialists. The latest technology. Better outcomes.” Nasrin was scared. She had never traveled abroad. She didn’t speak English. How would she manage? But Priya was determined. “We’re going, Ma. We’ll figure it out.”
Finding Help
Priya searched online. She found Thai Medi Xpress. She read reviews from other Bangladeshi cancer patients. The feedback was excellent. She called their Gulshan office the next morning. Ms. Nusrat answered. She listened patiently to their story. “We help families like yours every week,” she said gently. “You’re not alone. Let me explain our process.” Her calm voice gave them confidence.
Initial Consultation
Thai Medi Xpress scheduled a consultation at their office for the next day. Nasrin and Priya went there with all the medical reports. Mammogram images. Biopsy results. Blood tests. Everything. The coordinator reviewed everything carefully.
“First, we need to send these reports to Bumrungrad. We’ll get an expert opinion and a treatment plan. Then we can discuss costs and next steps.”
“How long will that take?” asked Priya nervously.
“Usually 48 hours. But let me mark this as urgent. We should have answers by tomorrow.”
Medical Assessment from Bumrungrad
The next evening, Thai Medi Xpress called.
“We have good news. Dr. Siriporn, a breast cancer specialist at Bumrungrad, has reviewed the reports. She says the cancer is treatable. She recommends surgery followed by targeted therapy.”
They explained the proposed treatment plan in detail. The type of surgery. Expected hospital stay. Recovery time. Costs.
“Let’s proceed,” said Priya.
The Visa Challenge
Now came the visa.
“We need to apply for a Thailand medical visa,” explained the Thai Medi Xpress coordinator. “For cancer treatment, we need proper documentation. Hospital invitation letter. Treatment plan. Financial proof.”
“How long does it take?” asked Nasrin nervously. The doctor had said time was important.
“Normally, one to two weeks. But we have good relationships with the Thai Embassy. For urgent medical cases like yours, we can expedite it.”
Document Preparation
Thai Medi Xpress gave them a detailed checklist. Passport copies. Passport-size photos. Bank statements. Medical reports. Treatment quotation. Some documents needed to be notarized. Some needed specific formatting.
“Don’t worry,” said the coordinator. “We’ll guide you through each step. And we’ll prepare the application for you.” Over the next two days, they gathered everything.
Thai Medi Xpress prepared the visa application file professionally. They included a detailed cover letter explaining the urgency. They attached the hospital invitation from Bumrungrad. They included Dr. Siriporn’s medical recommendation.
Direct Embassy Coordination
Here’s where Thai Medi Xpress’s experience really helped. They didn’t just submit the application through regular channels. They contacted the Thai Embassy’s medical visa section directly. They explained Nasrin’s situation. The aggressive cancer. The need for prompt treatment. The embassy understood. They agreed to prioritize the application. Thai Medi Xpress submitted the complete file on Monday morning.
The Waiting Game
The next few days were stressful. Every phone call made Nasrin jump. Was it the visa approval? Thai Medi Xpress stayed in constant touch. “The embassy is processing it. They know it’s urgent. Just give them time to review properly.”
On Thursday afternoon, the call came. “Great news! Your visa is approved!” Nasrin started crying. Tears of relief. “You can collect the passport tomorrow. And I’ve already started working on other arrangements. Flights. Hotel. Airport pickup. Everything.”
Complete Travel Arrangements
Thai Medi Xpress didn’t just get the visa and disappear. They booked flights for Nasrin and Priya. They chose a morning flight so they’d reach Bangkok with enough time to rest before the hospital visit. They arranged airport pickup. A representative would be waiting with their name on a sign. They booked a hotel near Bumrungrad. A clean, comfortable place. Not too expensive but safe and convenient.
They scheduled the first appointment with Dr. Siriporn for two days after arrival. This gave Nasrin time to rest after the journey. They even arranged a Bengali interpreter to accompany them to all medical appointments.
“You don’t need to worry about anything,” said the coordinator. “Just focus on getting well. We’ll handle the logistics.”
Arrival in Bangkok
The flight was Nasrin’s first time abroad. She was nervous, but Priya held her hand. At Bangkok airport, the Thai Medi Xpress representative was right there at the arrival gate. He spoke Bengali fluently. “Welcome to Bangkok, aunty. How was your flight? Let me take your bags.”
He handled immigration formalities. He showed them where to change money. He took them to the waiting car. During the drive to the hotel, he explained everything, like where the hospital was, how to use the local transportation, and emergency contacts. He even took them to a nearby halal restaurant for dinner. “If you need anything. Any time. Day or night. Just call me.”
First Hospital Visit
Two days later, the representative picked them up for the hospital appointment. Bumrungrad Hospital was impressive. Modern. Clean. Efficient. At the reception, their names were already registered. No waiting. No confusion. The interpreter met them there. A friendly Bengali woman who worked with Thai Medi Xpress regularly. Dr. Siriporn was warm and professional. She examined Nasrin thoroughly. She reviewed the scans again.
“We need to operate soon,” she said through the interpreter. “I recommend doing it within the next week.” She explained the surgery in detail. Nasrin had many questions. The interpreter made sure each one was answered clearly.
Pre-Surgery Preparations
Thai Medi Xpress coordinated all the preoperative requirements. More blood tests. ECG. Chest X-ray. Anesthesia consultation. They scheduled everything efficiently. No running around. No confusion. They also helped with the financial arrangements. Hospital deposit. Payment methods. Insurance documentation. The surgery was scheduled for the following Monday.
The Surgery Day
Priya was terrified that morning. Her mother was being wheeled into surgery. The Thai Medi Xpress representative came to the hospital. He sat with Priya in the waiting area. “Your mother is strong. Dr. Siriporn is excellent. Have faith.” The surgery lasted four hours. Dr. Siriporn came out with good news. “The surgery went very well. We removed the tumor completely. The lymph nodes we removed will be tested. But I’m optimistic.” Nasrin woke up in recovery a few hours later. She was in pain but stable.
Hospital Recovery
Nasrin stayed in the hospital for five days. The nurses were attentive. They checked on her regularly. They managed her pain well. The interpreter visited daily. She helped Nasrin communicate with the medical staff. The Thai Medi Xpress representative brought them home-cooked Bengali food. The hospital food was fine, but familiar tastes comforted Nasrin. The pathology results came back. The margins were clear. They had removed all the cancer. But the lymph nodes showed some spread. Dr. Siriporn recommended chemotherapy. Six cycles. Starting three weeks after surgery.
Making Difficult Decisions
Nasrin faced a choice. She could stay in Bangkok for chemotherapy. It would take four months. The treatment would be excellent. Or she could return to Dhaka. Do chemotherapy there. Save money on accommodation and living expenses. Thai Medi Xpress helped them think through both options. They explained that chemotherapy protocols are standardized. The medicines would be similar in Bangladesh. But follow up with Bumrungrad would be important. After much discussion, they decided on a middle path.
The Hybrid Treatment Plan
Here’s what they arranged. Nasrin would return to Dhaka after recovering from surgery. She would do chemotherapy there. It would be more affordable. But Thai Medi Xpress would coordinate everything with Bumrungrad. Dr. Siriporn provided detailed chemotherapy protocols to Nasrin’s oncologist in Dhaka. Type of medicines. Dosages. Schedule. Thai Medi Xpress helped find a good oncologist in Dhaka who followed international protocols. They set up telemedicine consultations. Every month, Dr. Siriporn would review Nasrin’s progress through video calls. After chemotherapy finished, Nasrin would return to Bangkok for follow-up scans and evaluation.
Preparing to Go Home
Before discharge, Thai Medi Xpress helped organize everything. They collected all medical documents. Surgery reports. Pathology results. Treatment recommendations. Discharge summary. They explained all the medicines. When to take them. Side effects to watch for. They booked return flights. They arranged wheelchair assistance at the airport. They gave detailed instructions for the chemotherapy phase.
Back in Dhaka
The oncologist in Dhaka reviewed all the documents from Bumrungrad. He agreed with the treatment plan completely. Nasrin started chemotherapy two weeks later. It was hard. The nausea. The fatigue. Losing her hair. But Thai Medi Xpress stayed connected. They called every week. They answered questions. They provided emotional support. When Nasrin had concerns about side effects, they quickly arranged a telemedicine call with Dr. Siriporn.
Monthly Telemedicine Consultations
Every month, like clockwork, Thai Medi Xpress scheduled the video consultation. Dr. Siriporn reviewed Nasrin’s blood tests. She asked about symptoms. She adjusted medications when needed.
“You’re doing great,” she kept saying. “Your body is responding well to treatment.” These calls gave Nasrin strength. She wasn’t alone in this battle.
The Follow-Up Trip
After six months, chemotherapy was complete. It was time to return to Bangkok for follow-up scans. Thai Medi Xpress arranged everything again. Medical visa. Flights. Hotel. Appointments. The scans showed excellent results. No sign of cancer. No recurrence. Dr. Siriporn was very pleased. “Continue your medications. Come back in six months. But I’m very optimistic about your prognosis.”
One Year Later
Today, Nasrin is back at work. Her hair has grown back. Her energy has returned. She goes for regular check-ups in Dhaka. But she returns to Bumrungrad every six months for a detailed follow-up. Thai Medi Xpress continues to coordinate these trips. They’ve become like family.
“I was so scared when I was diagnosed,” says Nasrin. “I didn’t know where to go. How to arrange treatment abroad.”
“Thai Medi Xpress held our hand through everything,” adds Priya. “The visa. The travel. The hospital. The interpreter. The follow-up care. Everything.”
“But what I appreciate most,” says Nasrin, “is that they explained everything in Bengali. In words I could understand. They never made me feel stupid for asking questions.”
“The emergency visa processing was crucial,” Priya remembers. “We got the visa in just four days. Without their embassy connections, it would have taken weeks. In cancer treatment, every week matters.”
“And they didn’t charge us extra for their services,” Nasrin adds. “They earned commission from the hospital. But to us, everything was free. The coordination. The guidance. The support. All free.”
The Ongoing Relationship
Thai Medi Xpress still checks on Nasrin regularly. Before each follow-up trip, they call to start arrangements. When Nasrin has questions about her medications or symptoms, she calls them first. They help her understand whether she needs to consult her doctor.
“They’ve become our medical travel family,” says Priya. “We trust them completely.”
What These Stories Teach Us
These two stories show different medical emergencies. Both journeys were managed by the Bumrungrad International Hospital Bangladesh Office – Official Referral Partner, Thai Medi Xpress, providing trusted care from first call to full recovery.
For Rafiqul, every second counted. Thai Medi Xpress arranged an air ambulance within hours. They managed the complex medical transfer. They saved his life. For Nasrin, the challenge was different. Getting urgent visa approval. Coordinating international cancer treatment. Providing ongoing support across borders. In both cases, Thai Medi Xpress did more than just book appointments. They understood the medical urgency. They navigated complex processes. They provided emotional support. They stayed involved throughout the journey. They connected Bangladeshi patients with world-class care at Bumrungrad Hospital. They made the impossible possible. If you’re facing a medical crisis or need emergency air ambulance service, an urgent visa for treatment abroad, or you’re simply scared and don’t know where to start, call Thai Medi Xpress at the Dhaka office at 01844047060. Or contact them on WhatsApp.